Delivery Policy

At Ceiling Tiles Express, we ensure the upmost care is taken with your order at every stage of its journey. Find below our delivery costs, delivery options and delivery methods:

Delivery Charges

Delivery charges are confirmed in your basket:

Next Day Delivery: £48+ VAT
Nominated Day Delivery: Between £0 and £35+ VAT
FREE Delivery: Orders over £450 for some orders
Dedicated Courier Delivery: Costs vary, call us to arrange

Next Day Delivery

How does it work?

We offer Next Day Delivery on all of our products. Next Day Delivery will be clearly marked in the basket with the associated delivery date and costs. Simply place your order before 12pm and you’ll receive it the next working day.

The Next Day Delivery date shown on the checkout page at the time of purchase will be confirmed in your order confirmation E-mail.

Next Day Delivery is not offered on weekends and public holidays.
Next Day Delivery may be unavailable during busy periods.
Next Day Delivery may be unavailable to our restricted postcodes (see above).
Next Day Delivery may not be fulfilled if the delivery address is changed after the order is placed.

How much does it cost?

Next Day Delivery costs just £48+ VAT.

Nominated Day Delivery

We offer Nominated Day Delivery on all of our products. When Nominated Day Delivery will be clearly marked in the basket with the associated delivery date and costs. Simply place your order and you’ll receive it on the date you’ve specified day.

The Nominated Day Delivery date shown on the checkout page at the time of purchase will be confirmed in your order confirmation E-mail.

Nominated Day Delivery is not offered on weekends and public holidays.
Nominated Day Delivery may be unavailable during busy periods.
Nominated Day Delivery may be unavailable to our restricted postcodes (see above).
Nominated Day Delivery may not be fulfilled if the delivery address is changed after the order is placed.

How much does it cost?

Nominated Day Delivery costs between £0 and £48+VAT.
Costs are calculated based on how quickly you would like to receive your order.
Most Nominated Day Delivery options cost no more than our standard delivery rates.

Postcode Restrictions

Standard charges apply to most UK mainland destinations. Certain postcodes may vary. See below for our most commonly restricted postcodes. If you are in one of these areas, extra costs may be incurred for your delivery.

Frequent Delivery Questions

Delivery Methods

We use a range of methods to get your order to you, no matter how big or small. The type of vehicle we use will vary depending on volume of goods, location & vehicle availability. Your order will be delivered using one of the following types of delivery method:

27 Tonne Lorry

This is the most commonly used vehicle. Delivery arrangements are based on an industry-standard kerbside delivery. The vehicle will usually have a moffett or tailift to ensure safe movement of goods from bed of lorry to kerbside. Vehicles are unsuitable for restricted access and materials are likely to be palletised for ease/safety of movement.

7.5 Tonne Lorry

This vehicle offers greater accessibility in more rural, built up or restricted access* areas. However, this will not include a moffett truck for offload. Materials are likely to be palletised.

*Please refer to Restricted Access information further down the page.

Dedicated Courier

A dedicated ‘man in a van’ style courier delivery service, operating independently from our regular delivery schedule. Materials may not be palletised due to the size of the courier vehicle used, however some drivers will be able to help carry goods inside. Please note, this is at the driver’s discretion only as they are not insured to do so. As this is a dedicated service, we have greater control over time slots.

Ceiling Tiles Express Delivery Van From Office

If you are based locally to our HQ in Cheltenham (within a 20 mile radius), we can offer delivery to your door, providing the item required is in stock. Goods will be delivered in a 2.5 tonne flatbed vehicle for ease of offload. If the site doesn’t have access to a forklift or other offload facility, our Ceiling Tiles Express delivery driver will carry goods inside your property.

Direct From The Manufacturer

This service is for more specialist items or goods stocked solely at the manufacturer’s factory. These are delivered on 3^rd party courier arrangements and vehicles can vary from an artic lorry to a 7.5 tonne vehicle. These vehicles are unlikely to have a Moffett truck for offload and are likely to be untimed deliveries.

Important Note: